Welcome to gracefuldress.com! We are delighted to provide you with a wide selection of elegant dresses. We want you to be completely satisfied with your purchase. If, for any reason, you are not fully happy with your order, we have a hassle-free return policy to ensure a smooth shopping experience.
We understand that sometimes your dress may not be exactly what you envisioned. To initiate a return, please do so within 20 days from the date of delivery. Returns requested after this period may not be accepted.
Eligibility for Returns
To be eligible for a return, please ensure that:
- The item is in its original condition, unworn, and with all tags and labels attached.
- The dress has not been altered, damaged, or washed.
- The dress is free of any makeup, perfume, or other stains.
How to Initiate a Return
To begin the return process, please follow these steps:
- Contact our customer support team at [email protected] to request a return authorization. Please include your order number and the reason for the return.
- Once your return is approved, we will provide you with a return shipping label and instructions on how to proceed.
Return Shipping and Costs
You are responsible for the cost of return shipping, except in cases where the item received is incorrect or damaged. We recommend using a trackable shipping method to ensure that your return reaches us safely.
Upon receiving and inspecting your returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to reflect in your account, depending on your payment provider.
At this time, we do not offer direct exchanges for items. If you wish to exchange your dress for a different size or style, please follow the return process and place a new order for the desired item.
Certain items are not eligible for return, including:
- Items purchased beyond the specified return window.
- Items that do not meet the eligibility criteria mentioned above.
If you have any questions or concerns regarding our Return Policy or need assistance with the return process, please reach out to our customer support team at [email protected]. We are here to ensure that you have a delightful shopping experience at gracefuldress.com.